Best Buy Geek Squad Complaints Online

Investigative "Secret Shopper" style reports have shown instances where technicians failed to diagnose or fix relatively simple PC issues. 3. Privacy and Legal Issues

If you receive a suspicious email, you can report it to the FTC or forward it to abuse@bestbuy.com . best buy geek squad complaints

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In 2023, the FTC received approximately 52,000 scam reports involving Geek Squad or Best Buy impersonation—surpassing both Amazon (34,000) and PayPal (10,000). Core Service Complaints A common complaint involves the

Reports also cite historical and ongoing concerns regarding technician conduct:

In 2025, nearly 40% of all reported scams used the Geek Squad brand to trick users into calling fake support lines. 2. Core Service Complaints

A common complaint involves the difficulty of reaching human agents, with users citing "nightmare" experiences navigating automated bots.