: Within 2–7 business days of your purchase, a Best Buy agent will call you to schedule the delivery.
: Most special orders must be returned within 15 days for standard members, while My Best Buy Plus™ and Total™ members may have up to 60 days .
Best Buy's program allows customers to purchase products that are part of an expanded online selection but are not typically stocked in local retail stores. These items often include high-end appliances, professional-grade equipment, or unique tech configurations. How the Process Works best buy special order products
: Special order items are delivered only to the entryway of your home or garage. Unlike standard large appliance delivery, they may not include unboxing or placement in a specific room. Return Policy & Fees
: Your payment method is generally charged once you confirm a delivery time for these special items. : Within 2–7 business days of your purchase,
Special order products are subject to stricter return conditions compared to standard inventory:
: A 15% restocking fee is applied to returned special order products. Return Policy & Fees : Your payment method
: This fee is typically waived if the product is unopened or if the return occurs in specific states like AL, CO, HI, IA, MS, OH, OK, and SC.