Some users report a "nightmare" experience with website registration and password resets.
Occasional reports of disorganized boarding or delayed departures. thai7.avi
“The plane was relatively new and was beautifully fresh and clean. The staff were immaculately dressed and very pleasant and efficient.” Tripadvisor Safety Upgraded to a perfect 7/7 rating by AirlineRatings in 2025. Past history of failed safety audits (now resolved). Ground Service Some users report a "nightmare" experience with website
: Known for "Royal Silk" (Business) and "Royal First" classes, the airline is frequently praised for its warm, attentive crew and authentic Thai hospitality. The staff were immaculately dressed and very pleasant
: The in-flight system is described as having a vibrant, responsive touchscreen with a solid selection of international and Asian titles. What Travelers Say
: The fleet includes modern aircraft like the Airbus A350-900 and Boeing 777-300ER . Business class often features 1-2-1 staggered seating that allows for full-flat beds, though some older hardware may show "scuffs and nicks".